Additional persons, besides yourself, whom you authorize to discuss your account with us (issues such as billing, website updates, passwords, etc.) Be sure to type their first and last name or they will not be authorized.
I have read and agree to the following Customer Policies and Procedures:
Definition
In this contract, "customer" shall mean the person who completes and signs this contract. No other person is authorized to discuss the customer's account with Handmade Designs LLC, or request changes to the account, unless Handmade Designs LLC has received written authorization from the customer for this additional person to have account access.
New Project Development Process
- We must receive the following items prior to beginning work on the customer's project:
- New Client Registration Form
- $300 non-refundable project deposit
- All information needed for the project (such as server access, design specifications, text, and images)
- Once these items are received, we will create the project according to the written proposal we provided (if applicable) or our advertised package chosen by the customer.
- When we have finished a draft, the customer will review the draft and provide, in one single written or emailed document, a list of any changes to be made to the draft. The customer shall provide this list within 2 weeks after we send the preview link to the customer.
- We will implement the changes on this list, notify the customer, and invoice for the remaining balance.
- The invoice is due in 2 weeks. After payment is received, we will provide the project files to the customer.
- The customer may request additional changes to the project after submitting the first list of changes. They will be charged $50/hour for these additional changes.
If the customer provides no list of changes during the 2-week preview period, we will invoice for the project balance at the end of the preview period.
The customer is responsible for providing complete design specifications for the project, including layout and colors. If such specifications are not provided, or are incomplete, we will make a good faith attempt to create a good design layout for the project, but cannot guarantee that such a design will meet the customer's desires.
Any feature or specification not expressly included in a written proposal or package by Handmade Designs LLC is not included in the price quoted. If the customer requests such a feature or specification to be added to their project, during or after the preview period, this will be at additional cost to the customer.
New Project Guarantees and Disclaimers
For projects we code or completely recode, we take responsibility for:
- addressing spelling and grammar errors,
- validating any HTML according to W3 standards,
- testing website performance and appearance on mainstream browsers, and
- ensuring all hyperlinks and navigation elements function properly.
Should the customer, or anyone else not affiliated with Handmade Designs LLC, make any changes to the project or to the server on which the project resides, or upload any files to the server where the project resides, we shall disclaim all responsibility for any problems with the appearance and functionality of the project, including typos and broken links. If requested, we can address such problems for $50/hour.
The customer may upload the project to the host server of their choice. We are not responsible for the functionality, reliability, or features of the server, or for damage or loss caused by host server problems.
New Project Ownership and Copyrights
The customer shall own exclusively all materials developed by Handmade Designs LLC for that project.
On certain projects, we may utilize code, images, or other products previously created or obtained by Handmade Designs LLC. Any such products are, and shall remain, the exclusive property of Handmade Designs LLC or their owner, although the customer shall have license to display and utilize such items solely on the project we create for them. Handmade Designs LLC retains full ownership of products that it owns, and the exclusive right to copy, implement, distribute, modify, and sell them.
The customer guarantees that the customer has full ownership or right to use any text, images, etc. that the customer provides for the project. We are not responsible for any liability arising from the use of copyrighted or trademarked items on the customer's website.
We reserve the right to display the customer's name and a screenshot of the project on our website.
Our Hosting Service
Our hosting accounts include an outgoing (SMTP) mail server. However, we do not guarantee that this server is accessible by the customer's computer. The customer's internet service provider, anti-virus software, or computer settings may block usage of this server. In such cases, we suggest using your ISP's outgoing mail server.
Our hosting accounts include third-party software, such as webmail and message board programs. Such software is developed and supported by third parties independent of Handmade Designs LLC, and we make no guarantees about the functionality or reliability of such software.
Under no circumstance are we responsible for loss of income, loss of data, or other damages caused by any server, email, or website problems, such as server downtime or failure to backup files.
We reserve the right to shut down any hosting account with no advance notice if there is pornography, viruses, or illegal material on the account.
Customer Accounts
Monies paid to Handmade Designs LLC for project deposits, hosting accounts, and domain names are not refundable for any reason.
For hourly work (such as website updates) we provide an itemized invoice on the last business day of every month. The invoice must be paid within 14 days. Past due balances accrue finance charges at the rate of 2% per month until the balance is paid in full. We may send accounts to a collections agent once they are 60 days past due.
If a payment is bounced, refused, canceled, or charged back for any reason, a $25 charge will be added to the customer's account.
Contract Validity
In accordance with the Electronic Signatures in Global and International Commerce Act of 2000, electronic contracts and signatures are as valid as paper contracts in all states, regardless of where the parties live or where the contract is executed. You have the right to request a paper contract from us. Regardless of whether you make such a request, your electronic signature on this registration form shall remain legally valid and binding.
Handmade Designs LLC reserves the right to amend these policies at any time. Such updates will be available at www.handmadedesigns.com.
